01
Sales reps retype inquiries from emails and PDFs into the CRM every day and put quotes together by hand.
// AI & automation
Routine for machines. Time for you.
Retyping inquiries from emails, sorting invoices, answering the same customer questions over and over. We build AI agents and automations that handle this work reliably and connect to the systems you already use. No hype, with measurable results.
workflow / inquiry-to-crm
running- 01New inquiry emailtrigger
- 02AI extracts the company, items and deadlineAI
- 03Finds the customer and prices in ERPERP
- 04Drafts a quoteAI
- 05Sales rep approves the quotehuman
- 06Sends it and logs it in the CRMdone
37 inquiries processed today · 2 awaiting approval
The problem
Sound familiar?
- 02Support answers the same questions over and over: where's my parcel, how do I return it, when will it be back in stock.
- 03Someone checks invoices and delivery notes by hand and copies them into accounting.
- 04A monthly report means a full day of pulling numbers from spreadsheets that contradict each other.
This is work for automation that runs 24/7. Let people handle what takes judgment; the machine takes over the routine.
What we automate
The tasks we build for clients most often, from a simple workflow to an AI agent.
- 01
AI agents
They handle an entire task: read an inquiry, look up data in your system and prepare a quote for approval. - 02
Document processing
Invoices, orders, delivery notes and contracts. AI extracts the data and records it where it belongs. - 03
Customer support
A chatbot on top of your data, ticket triage and suggested replies. Complex questions go to a human. - 04
Workflow automation
Approvals, notifications, syncing and reports. Rules that run on their own, in n8n or custom code. - 05
Product data & content
Descriptions, translations, categorisation and enrichment of e-shop catalogues with thousands of items. - 06
Company knowledge
An AI assistant on top of your guidelines, manuals and order history. It finds the answer in seconds.
Our approach
How we do it
Process audit
We find where your team loses time. We assess each task by hours saved and risk.Pilot
We start with the task that pays back fastest. We build it on real data and measure how much it actually saves.Deployment
We connect it to your systems, add human approval where needed and train your team.Operation & tuning
We monitor accuracy, costs and errors. We fine-tune the automations and extend them to other processes.
Why us
Why trust eSoul with AI?
We build AI as software for real-world operation, not as a conference demo.
- 01
Process first, then AI
Where a simple rule will do, we don't use AI. It's cheaper, faster and more predictable. We use AI where judgment is needed. - 02
Connected to your systems
We build integrations with ERPs, e-shops and CRMs, so automation doesn't end in a chat but writes where you need it. - 03
A human has the final say
For decisions with real impact, AI leaves approval to a human. Every step is logged and traceable. - 04
Data under control
We choose the model and hosting based on data sensitivity and GDPR. The code and configuration are yours.
FAQ
Frequently asked questions
How much does automation cost?
It depends on the scope. After the initial audit you'll get a price and an estimate of how many hours per month the automation will save, so you know up front when the investment pays off.
Do we need a lot of data for it?
Usually not. Today's language models don't need to be trained on your data; they just need access to the documents they will work with and a few sample cases. We find out exactly what's needed during the audit.
What's the difference between AI and automation?
Automation repeats the same steps according to fixed rules, for example moving an order from the e-shop to the ERP. AI adds judgment: it reads an email or a PDF, understands what's in it and decides what to do next. Most solutions combine both, and we only use AI where rules aren't enough.
What if the AI makes a mistake?
That's why, for decisions with real impact, AI leaves the final say to a human. Every step is logged, we measure accuracy continuously and the automation hands uncertain cases over for review. We learn from mistakes and fine-tune the automation accordingly.
Do you have work a machine should be doing?
Free consultation - we'll go through your processes and show you where automation pays off most.